Shipping Policy
Thank you for shopping on this site. We work hard to ensure that your shopping experience is smooth, from placing your order to receiving your beautiful jewelry. Please review our Shipping Policy for important details about processing and delivery times.
Order Processing Times
Once you place your order, we will process your order within 48 hours. It takes 1-3 business days to ship your order. This includes verifying payment, preparing the item for shipment and conducting quality checks. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery Times
We use trusted carriers such as DHL, FedEx, or other logistics providers to ship your items.
Delivery times may vary depending on your location, order size, and weight. Typically, you can expect to receive your shipment within 5-15 business days, but this time frame may be affected by unforeseen circumstances such as weather disruptions, carrier delays, or other external factors.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We charge reasonable shipping costs, which will be displayed during the checkout process before you complete your purchase. For expedited and express shipping, additional charges will apply and these charges will be clearly displayed at checkout.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment through our carrier's website. Please note that it may take up to 24 hours after your shipment has shipped for tracking information to be available.
Packaging
All of our jewelry is carefully packaged to ensure it arrives intact. We take great care to ensure your order is beautifully presented and protected during shipping.
Lost or Damaged Orders
If your order is lost or damaged, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
Address Accuracy
Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or non-deliveries caused by incorrect or incomplete addresses. If you discover that the shipping address is incorrect, please contact us immediately at Email to correct it before your order is shipped.
Order Modifications and Cancellations
Once an order has been processed and shipped, it cannot be modified or cancelled. However, if you need to make any changes or cancel your order, please contact us as soon as possible and we will do our best to assist you before shipping.
Returns and Exchanges
We hope you love your purchase, but if you are not completely satisfied, please refer to our [Return and Exchange Policy] for more information on how to return or exchange your item.
Thank you for choosing our website. We appreciate your trust in us and we are happy to deliver your jewelry to you in a discreet and efficient manner! If you have any questions or concerns about your order, please feel free to contact our customer service team.